Delivery and returns
Shipping Methods & Costs: We offer a variety of shipping options to meet your needs. Standard shipping is free on orders over £50. For orders under £50, a flat rate of £5.99 will apply. Expedited shipping is available for an additional fee.
Delivery Time: Printing orders are processed immediately but can take up to a week depending on your order, size, and availability of the printing providers. Standard delivery typically takes 3-7 business days, while expedited shipping can arrive within 1-3 business days. Please note that delivery times may vary based on your location and external factors.
Tracking Your Order: Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package online.
Returns Policy
Return Eligibility: We want you to love your purchase! If you are not completely satisfied, you may return items within 30 days of receipt for a full refund. Items must be in their original condition, unused, and in the original packaging.
How to Initiate a Return:
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Contact our customer service team at [email@example.com] to request a return authorization.
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Pack the items securely and include a copy of your order confirmation.
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Ship the package to the address provided by our customer service representative.
Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is received.
Refund Processing: Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Exchanges: If you would like to exchange an item, please follow the return process and place a new order for the desired item.